Return Policy

We at Confluence Running want you to be happy with your shoes!

If you aren’t satisfied with the way an item you purchased at Confluence Running or ConfluenceRunning.com performs, fits, or feels we will take it back within 30 days from the point of purchase for an exchange, store credit or in select cases refunded*. No returns on nutrition, hydration products, or clearance shoes are offered at this time. We will happily replace defective items and issue store credit. We strive to find the right solution for YOU.

  • ❏  To be eligible for a refund or exchange for the full value of the purchase, products must be returned in a new, store-bought condition within 30 days from the original purchase date.

  • ❏  Products returned in used or worn condition within 30 days may be replaced or exchanged for store credit for the amount of the purchase.

  • ❏  Products beyond 30 days from the original purchase date are ineligible for return

  • ❏  Shipping charges are non-refundable.

  • ❏  Customers are expected to pay the return shipping.

  • ❏  Products should be shipped in the original packing within an appropriate mailing box or bag.

  • ❏  Write your name, order number, and reasoning for return on the return slip and place with the returned item.

  • ❏  Returned products should be sent to:

    Confluence Running 46 S. Washington Street Binghamton, NY 13905

  • ❏  Once the item is inspected, either store credit will be issued, or the item will be replaced. In select cases upon inspection, items will be refunded.

    You may email questions to orders@ConfluenceRunning.com or call 607-217-4155

  • Write: Confluence Running 46 S Washington St Binghamton NY 13903
  • *Confluence Running will refund current model shoes that after inspection by our staff show no signs of wear, tear, or damage. It is up to the discretion of Confluence Running to decide if the shoe can be refunded. We would like to note that in most cases shoes cannot be fully refunded but can be exchanged for store credit.

 

Confluence Running Return Slip

Name:_______________________________________________

Order #:______________________________________________

Reason For Return: ____________________________________

______________________________________________________ ______________________________________________________

Phone:____________________________________

Email: ______________________________________________________