Returns & Exchanges | Confluence Running & Ruthie's Run
Clear rules, practical help, and no restocking fee.
For standard-priced merchandise, the general return window is 30 days from purchase or delivery with proof of purchase, subject to the product condition and the rules below. Clearance and final-sale merchandise is not returnable.
30-day standard window
Eligible standard-priced items should be brought or sent back within 30 days of purchase or delivery.
No restocking fee
Confluence Running does not charge a restocking fee for eligible returns or exchanges.
Clearance = final sale
Clearance, last-chance, discontinued, and other items identified as final sale are non-returnable and non-exchangeable.
Refund versus store credit
New or only lightly tried on carpet
Footwear that is new, clean, and only lightly tried on carpet may be eligible for a full refund to the original payment method when it otherwise meets the 30-day policy and passes inspection.
Worn on a treadmill or hard surface
Standard-priced footwear that has been worn on a treadmill or other hard surface may be eligible for return within the applicable window, but the remedy is store credit only, subject to inspection.
Worn outside
Standard-priced footwear that has been worn outdoors may be eligible for return within the applicable window, but the remedy is store credit only, subject to inspection.
Apparel, accessories, and other merchandise
Standard-priced apparel, accessories, and other eligible merchandise should be new, unused, and in original saleable condition with applicable packaging and tags. Product categories with hygiene, safety, medical-device, nutrition, or other special restrictions may have additional limitations.
Clearance and final-sale merchandise
Clearance, last-chance, discontinued, and other final-sale merchandise is final sale. This is the policy online and in store. A product that is defective, damaged, or shipped incorrectly is handled as a product or fulfillment issue rather than as an ordinary change-of-mind return; contact us so we can review it.
Exchanges, order modifications, and return shipping
Customers are responsible for shipping costs associated with standard exchanges, returns by mail, and customer-requested order modifications unless the issue resulted from a Confluence Running shipping error or an accepted product defect. Original outbound shipping charges are generally nonrefundable.
If you purchased optional Re:Do return or shipping protection, coverage and claims follow the terms of that service.
Protect the product and packaging
Please do not use a footwear box as the outer shipping carton. Damaged or missing original packaging can affect return eligibility when the item can no longer be resold as new.
Wrong item, damage, or defect?
Contact us before mailing the item back. Incorrect shipments, items damaged in transit, and potential manufacturer defects are reviewed separately from ordinary returns so we can determine the right next step.
Email Orders@ConfluenceRunning.comCall 607-217-4155This page is intended to explain our current customer-service policy in plain language. Applicable law and any product-specific restrictions still apply.
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