Returns & Exchanges

We want you to be confident in what you purchase. Online returns and exchanges are handled through our return center, and eligible online purchases may also be returned at a Confluence Running or Ruthie's Run retail location.

Start a return or exchange

Return eligibility

Within 30 days: Eligible products may be returned within 30 days of the original purchase or delivery date.
New, store-bought condition: Items that are intact, unused, and in original packaging are eligible for a refund to the original form of payment or an exchange.
Used or worn condition: Eligible products returned within the return period may qualify for an exchange or store credit rather than a refund.
Original packaging: Please protect products and packaging with a cardboard box or polymailer. Do not tape or ship directly on a shoebox. Damaged or missing original packaging may affect return eligibility or refund method.
After 30 days: Items are not eligible for return or exchange unless required by law.

Final sale & non-returnable items

Clearance and final-sale items are not eligible for return or exchange.

Nutrition and other products identified as non-returnable for health, safety, hygiene, or product-integrity reasons are also not eligible for return unless defective or otherwise required by law.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, please contact us promptly so we can review the issue and make it right. This is handled separately from an ordinary change-of-mind return.

In-store purchases

Approved refunds are credited to the original form of payment whenever possible.
Purchases made with a gift card or store credit are refunded as gift card or store credit.

Online purchases

Re:Do: Customers who added Re:Do coverage can use the return center for qualifying returns or exchanges under the program terms.
Without Re:Do coverage: The customer is responsible for return shipping costs unless the return is due to our error or a defective item.
Original shipping charges: Original shipping charges are non-refundable unless required by law or the return is due to our error.
Footwear packaging: Footwear must include its original shoebox when one was provided.
Processing: Online returns and exchanges should be started through the return center.

Open the returns center

Questions?

Email orders@ConfluenceRunning.com or call 607-217-4155.

Customers in the European Union can also review our EU Right of Withdrawal.

Returns & Exchanges | Confluence Running & Ruthie's Run