REFUND POLICY

Last updated: September 20, 2026

This Refund Policy applies to purchases from Binghamton Health Campaign, Inc. (“BHC,” “we,” “us,” or “our”), operating the Confluence Running, Ruthie’s Run, and Lake Placid Running & Triathlon Company brands.

Our goal is to make returns straightforward while clearly distinguishing between merchandise that remains brand new and merchandise that has been used.

30-Day Return and Exchange Period

Unless a product is marked Final Sale, Clearance, or otherwise non-returnable, eligible merchandise may be returned or exchanged within 30 days.

For purchases made at one of our retail locations, the 30-day period begins on the date of purchase.

For online orders, the 30-day period begins on the date the order is delivered.

Refunds to the Original Payment Method

To qualify for a refund to the original payment method, merchandise must be returned in brand-new, store-bought condition.

For footwear and similar products, this means:

The product may have been tried on indoors on clean carpet only.

It must not have been worn or used on a treadmill, indoor track, outdoor track, gym floor, fitness or training space, sidewalk, road, trail, workplace, or any other surface beyond an indoor carpet-only try-on.

The product must have no dirt, outsole wear, markings, odors, damage, alteration, excessive creasing, or other signs of use.

All original packaging, tags, accessories, inserts, and the original shoebox or product packaging must be included when applicable.

The merchandise must be in a condition in which it can reasonably be offered for sale again as brand new.

When these requirements are met, an approved return will be refunded to the original payment method.

Purchases originally made using a gift card or store credit will be refunded to gift card or store credit.

We do not charge a restocking fee.

Used Merchandise: Exchange Rather Than Refund

We understand that customers sometimes need to use a product to determine whether it is right for them.

Once a product has been used beyond an indoor carpet-only try-on, it is no longer eligible for a refund to the original payment method.

Examples include wearing or using the product on a treadmill; indoor or outdoor track; gym, fitness center, or training facility; at work; for everyday walking; outdoors; for running; or in any other setting beyond trying it on indoors on clean carpet.

An otherwise eligible product returned within the 30-day period after this type of use is eligible for an exchange rather than a refund to the original payment method.

Products showing excessive wear, misuse, intentional damage, alteration, contamination, or use inconsistent with a reasonable product trial may not qualify for an exchange.

Clearance, Final Sale, and Non-Returnable Merchandise

Clearance and Final Sale merchandise is final sale and is not eligible for an ordinary return, refund, or exchange.

Other products may be identified as non-returnable at the time of purchase because of health, hygiene, safety, product-integrity, customization, or similar considerations.

These restrictions do not eliminate any rights that cannot legally be waived, including rights relating to defective merchandise.

Defective, Damaged, or Incorrect Merchandise

If you receive merchandise that is defective, damaged, or different from what you ordered, please contact us promptly.

Defective merchandise and fulfillment errors are handled separately from ordinary fit, preference, and exchange requests. Depending on the circumstances, we may work directly with you or with the manufacturer to determine the appropriate replacement, repair, refund, warranty claim, or other resolution.

Nothing in this policy limits rights provided by applicable consumer-protection law.

Return and Exchange Shipping

Unless otherwise stated, customers are responsible for the cost of shipping merchandise back to us for an ordinary return or exchange.

Customers are also responsible for shipping associated with ordinary exchanges or customer-requested order changes unless an applicable return-protection program provides otherwise.

We may cover shipping when a return results from our error, an incorrect shipment, qualifying defective merchandise, or another situation in which we expressly agree to do so.

Original outbound shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Optional return, exchange, or shipping protection may be available at checkout. Any such coverage is subject to the terms of the applicable third-party provider.

Protecting Original Packaging

Original packaging is part of the product.

Footwear being shipped back should be placed inside a separate shipping box or protective mailer.

Do not place a shipping label directly on the original shoebox and do not tape the original shoebox closed.

Damage to or loss of original product packaging may prevent merchandise from qualifying as brand new and therefore may affect eligibility for a refund to the original payment method.

How to Start a Return or Exchange

Online customers should use our Returns Center or follow the return instructions provided on our Returns & Exchanges page.

Eligible merchandise may also be returned at participating retail locations.

All returned merchandise is subject to inspection before a refund or exchange is approved.

International Customers

Customers outside the United States may have additional rights under the laws applicable to their purchase.

Where mandatory consumer-protection law provides rights greater than those described in this policy, those mandatory rights apply.

Customers in the European Union should also review our EU Right of Withdrawal page.

Questions

For assistance with a return, exchange, or refund:

Email: orders@confluencerunning.com
Phone: 607-217-4155