Shipping & Order Support | Confluence Running
Know what happens before and after your package reaches the carrier.
Most online orders are processed within 1–3 business days, Monday through Friday. Processing time is the time before carrier acceptance; carrier transit time begins after the shipment is handed to USPS, UPS, or another carrier.
Get order helpOrder processing
Most orders leave our operation within 1–3 business days. High-volume periods, inventory transfers between locations, address questions, weather, holidays, or other unusual circumstances can extend handling time.
Tracking & carrier transit
When tracking is available, it is sent with the shipment confirmation. Carrier estimates are useful guides, but they are not delivery guarantees unless the selected service expressly includes one.
Store pickup
Pickup is available for eligible orders at participating locations. Please wait for the pickup-ready notification before making a special trip.
Customer-requested changes
Contact us as quickly as possible if an order needs to be changed. Once fulfillment has started or a package has shipped, some changes may not be possible. Additional shipping created by an exchange or customer-requested modification is the customer’s responsibility.
Excessively late because of unusually long Confluence handling?
If delivery becomes excessively late because Confluence Running held the order for an unusually long time before carrier acceptance, we provide a $20 Confluence Running Gift Card as a service-recovery gesture. Contact us with the order number so we can review the handling timeline.
Carrier delays and lost packages
Once USPS, UPS, or another carrier has accepted the package, carrier-caused transit delays, routing problems, and lost packages are outside Confluence Running’s control and are not the responsibility of Confluence Running. That does not mean we will leave you on your own: our team can help review tracking, document what happened, and identify the appropriate next step with the carrier or protection provider.
Wrong, damaged, or incomplete order
If we shipped the wrong item, something arrived damaged, or the shipment is incomplete, contact us promptly with the order number and a description of what arrived. These are fulfillment issues and are reviewed separately from a standard return.
International shipments
Available destinations and shipping methods are shown at checkout. International customers may be responsible for customs duties, taxes, brokerage fees, or other import charges imposed by the destination country. Carrier and transit times can vary by destination.
Returns & exchanges
Return eligibility, clearance rules, and refund-versus-store-credit rules are explained on our Returns & Exchanges page. Customers are generally responsible for return or exchange shipping unless the issue resulted from a Confluence Running shipping error or an accepted product defect.
Read Returns & ExchangesVisit the Help CenterFollow the Journey
